Frequently Asked Questions

1. How do I start a custom jewelry order?

Simply fill out our inquiry form or message us on WhatsApp. We’ll guide you step-by-step.

2. Can I request specific gemstones or metals?

Yes! We offer 925 silver, 14K/18K gold, and a range of gemstones (natural or lab-grown).

3. Do you ship internationally?

Absolutely. We work with clients worldwide and offer insured international shipping.

4. How long does production take?

On average, 7–15 business days after design confirmation. Rush orders possible upon request.

5. Can I see a design draft before payment?

Yes. We’ll provide design sketches and 3D previews before final production.

6. Do you offer gift packaging?

Every piece comes in an elegant gift box, ready for gifting or personal use.

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