Frequently Asked Questions

1. How do I start a custom jewelry order?

Simply fill out our inquiry form or message us on WhatsApp. I’ll guide you through every step, from idea to finished piece.

2. I don’t have a finished design—can you help with the idea?

Absolutely! You can send a photo, sketch, or just describe your vision. I’ll help turn your inspiration into a real design.

3. Can I choose specific gemstones or metals?

Yes! You can choose 925 silver, 14K/18K gold, and a range of gemstones (natural or lab-grown). I’ll help you select the best options for your style and budget.

4. How is the price of my custom jewelry calculated?

The price depends on design complexity, metal and gemstone choices, and your budget. After discussing your idea, I’ll provide a detailed quote with no hidden fees.

5. What payment methods do you accept?

I accept PayPal, bank transfer, Wise, and major credit cards. If you need other options, please let me know.

6. Do you require a deposit?

Yes. A deposit (usually 30-50%) is needed to confirm your order before production starts. The balance is paid before shipping.

7. Will I see a design draft before payment?

Yes, you’ll receive sketches and 3D previews before we start crafting. You can request small changes until you’re satisfied.

8. How long does it take to make a custom piece?

Standard production is 7–15 business days after design confirmation. If you have a tight deadline, just ask—I’ll do my best to meet it.

9. Do you ship internationally? Is shipping insured?

Yes, I work with clients worldwide and offer insured international shipping. You’ll receive a tracking number once your jewelry is on its way.

10. How do I care for my jewelry?

You’ll receive care instructions with your piece. I’m always happy to answer questions about cleaning, storage, or repairs.

11. What if my jewelry doesn’t fit or I want an adjustment?

One-time resizing or minor adjustments are free within 30 days of receipt. Just contact me and I’ll help solve any issues.

12. What if I’m not satisfied with the finished piece?

I’ll keep you involved throughout the process to make sure you love the result. If you have concerns, let me know immediately and I’ll work with you to resolve them.

13. Will my idea and personal information be kept confidential?

Absolutely. All your designs and details are kept private and will never be shared without your permission.

14. Can you remake, modify, or upgrade old jewelry?

Yes! I can help redesign old jewelry, reuse stones, or upgrade your piece to create something new and meaningful.

15. Do you offer gift packaging?

Every order comes in an elegant gift box, perfect for gifting or keeping your jewelry safe.

Start Your Custom Jewelry → WhatsApp